Shipping policy

We deliver happiness right to your doorstep 🚚🐾

At Willow Paws, we carefully prepare every order to ensure your pet essentials arrive safely, quickly, and with the care they deserve.

1. Processing Time

All orders are processed within 1–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with your shipping details.

2. Shipping Time (USA)

Our standard shipping timeframe is:

Free Shipping: 5–15 business days
Standard Shipping: 5–12 business days

Please note that delivery times may vary depending on your location and carrier conditions.

3. Shipping Cost

We offer convenient shipping options for our customers:

Free shipping on orders over $70
A flat-rate shipping fee applies to orders below this amount

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can easily follow your package's journey.

5. Shipping Delays

While we do our best to ensure timely delivery, shipping times may occasionally be affected by holidays, weather conditions, carrier delays, or other unforeseen circumstances.

We appreciate your patience and understanding.