Refund policy

We want you to love every product you choose for your beloved pets 💖

At Willow Paws, your satisfaction is our priority. If something isn't right with your order, we're here to help make the return process simple and convenient.

1. Returns

You may request a return within 30 days of receiving your order. Returned items must be unused, unwashed, and in their original packaging with all tags and accessories included.

2. Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Used, worn, or damaged products

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

4. Exchanges

We only offer exchanges for items that arrive defective, damaged, or incorrect.

Please contact our support team as soon as possible if there is an issue with your order.

5. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

6. How to Start a Return

To begin a return, please email us with your order number and reason for the return:

Email: support@willowpaws.com

Our team will guide you through the next steps.

Thank you for choosing Willow Paws and trusting us with your pet's happiness. 🐾