Privacy policy

At Willow Paws, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our store, or make a purchase.

1. Information We Collect

When you visit Willow Paws, we may collect certain information about your device, including your browser type, IP address, time zone, and cookies stored on your device.

When you place an order, we collect information needed to process your purchase, including your name, billing address, shipping address, payment information, email address, and phone number.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Communicate with you about your purchases
Provide customer support
Improve our website, products, and services
Send updates, special offers, and promotions (if you choose to subscribe)

3. Sharing Your Information

We only share your information with trusted service providers who help us operate our business, including payment processors, shipping partners, and analytics providers.

Your personal information is never sold, rented, or misused.

4. Cookies

Willow Paws uses cookies to improve your shopping experience, remember your preferences, and understand how visitors use our website.

You may disable cookies through your browser settings, although some features of our website may not function properly.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.

While we follow industry best practices, no online transmission or storage method can be guaranteed to be completely secure.

6. Your Rights

Depending on your location and applicable privacy laws, you may have the right to access, update, correct, or request deletion of your personal information.

To make a request regarding your data, please contact us using the information below.

7. Third-Party Services

Our website may use trusted third-party services or contain links to external websites. These third parties have their own privacy policies, and Willow Paws is not responsible for their privacy practices.